Awards & Accreditations

With over 1,500 skilled staff and some of the most advanced technology in the industry, we also pride ourselves on our training standards, ensuring that we share internal best practices around the world.

Precision, safety and responsiveness form the backbone of our services. Our customers are handled by fully trained and experienced agents. We ensure the safety of passengers, crew and aircraft on each stage of activities against defined against defined norms and targets.

Ground Handling


  • For the second year in a row, dnata was named Ground Handler of the Year by Air Cargo News
    2014,2015
  • Ground Handler of the Year by Air Transport News
    2014
  • Ground Handling Provider of the Year (Middle East)
    ITP Aviation Business Awards
    2013, 2012, 2011, 2010, 2008, 2007
  • Outstanding Handling Service
    Award by DHL
    2012
  • Certificate of Appreciation
    from Cathay Pacific for Best Customer Service-Boarding Airport Awards
    2012
  • Best Ramp Performance by Cathay Pacific
    2011
  • Best on time performance award for KHI station
    2010
  • Annual Environment Excellence Award
    2009
  • Airport Passenger Handling of the Year (Middle East)
    ITP Aviation Business Awards
    2008
  • Ground Handling International Ramp Safety Awards
    (Middle East & Africa)
    2008
  • Annual Environment Excellence Award
    2008
  • Punctuality Gold Award for KHI station
    2008
  • Punctuality Award for KHI station
    2007
  • Ground Handling agent of the year by ACAAP
  • UL OTP Award

  • First Ground Handling RA3 certified
  • Member of IATA Ground Handling Council
    2012
  • Certified Ground Handling Operator by Civil Aviation Authority
    2012
  • ISO 9001
    Quality Management System (since 2001)
    2008
  • OHSAS 18001
    Occupational Health & Safety Assessment Series (since 2008) for DXB dnata
    2008
  • Certified approval of sub organization by Civil Aviation Authority
    2007
  • ISO 14001
    Environment Management System (since 2004)
    2004
  • Certificate of authorization Emirates Aviation College (since 2004)
    2004
  • ISAGO
    IATA Safety Audit for Ground Operations for DXB dnata
  • Certified by Transport Asset Protection Association (TAPA)
  • Certified by Hazard Analysis and Critical Control Points
  • Certified by Civil Aviation Authority to conduct DGR courses
  • Training Center Certified by Civil Aviation Authority
  • Emirates Aviation College, Dubai
  • Cargo X-Ray Screeners Certified by Civil Aviation Authority
  • Cargo X-Ray Screeners Trained by ASF
  • ISO 9001
    Infographics
  • ISO 14001
    Terms and use